Privacy Policy

Hatch respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or purchase from us.

1. Who We Are

Hatch Designs
Unit 13, Combs Tannery
Stowmarket
IP14 2EN
Email: info@hatch-designs.co.uk
For the purposes of UK data protection law, Hatch is the data controller of your personal information.

2. Information We Collect

We may collect the following information when you use our site or place an order:

Name and contact details (address, email, phone)
Payment information (processed securely by our payment provider, Stripe)
Order history and delivery details
Any information you provide when contacting us directly

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Manage payments and refunds
Provide customer service and support
Comply with legal and regulatory obligations
If you opt in to marketing, we may also use your details to send updates, offers, or newsletters. You can unsubscribe at any time.

4. Sharing Your Information

We only share your personal data with trusted third parties when necessary to provide our services, such as:

Payment processors (Stripe)
Delivery and courier companies
IT and website service providers
We do not sell your personal data to third parties.

5. Data Security

We take appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We will keep your personal information for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (where legally possible)
Object to certain types of processing, including direct marketing
Request transfer of your data to another provider
To exercise these rights, please contact us at info@hatch-designs.co.uk.

8. Cookies

We use cookies and similar technologies on our website in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Cookies help us improve site functionality, provide a reliable shopping experience, and understand how our website is used.

We use the following types of cookies:

Essential cookies – Required for our website and WooCommerce to function properly (e.g. remembering items in your basket, processing orders). These do not require your consent.
Analytics and performance cookies – For example, Google Analytics, which help us understand how visitors use our site so we can improve it. These are only set if you give us your consent.
Preference cookies – Used to remember your settings and choices to make your shopping experience more personalised. These are only set with your consent.

When you first visit our website, you will be asked to provide your consent for the use of non-essential cookies (analytics and preferences). You can withdraw or update your consent at any time by adjusting your browser settings or through our cookie banner [if used].

Please note that disabling essential cookies may affect the functionality of our website, including the checkout process.

Cookie Table

Cookie Name	Purpose	Type	Duration
woocommerce_cart_hash	Helps WooCommerce determine when cart data changes.	Essential	Session
woocommerce_items_in_cart	Records if there are items in the WooCommerce shopping cart.	Essential	Session
wp_woocommerce_session_*	Contains a unique code for each customer so WooCommerce can find cart/order data.	Essential	2 days
store_notice[notice id]	Saves whether the user has dismissed the store notice banner.	Preference	1 year
_ga	Google Analytics – used to distinguish users.	Analytics	2 years
_gid	Google Analytics – used to distinguish users.	Analytics	24 hours
_gat	Google Analytics – used to throttle request rate.	Analytics	1 minute
ga (GA4)*	Google Analytics – used to maintain session state.	Analytics	2 years